Southwest Airlines RULES!

I'll tell you why; they do what other airlines should do - the right thing. Allow me to elaborate, when life gets in the way and plans change, Southwest allows you to change your flight without nailing you for change fees, surcharges and flight cost differences. What a concept! Keep it up

My wife pointed out that airlines are going to have change if they're going to be competitive to airlines like Virgin Atlantic, Jet Blue and Southwest. She's referring to todays 2o and 30 somethings that like airlines that are "cool", easy to work or deal with and that offer neat comforts that is should be expected in todays world. WiFi, soft drinks, snacks, comfortable seats, leg room, in-flight entertainment and the list goes on.

This brings me to another point, I was recently on an American Airlines flight cross-country to Florida from California and it was so comforting to see the build date of the aircraft was September 1989. Those seats have seen so much...butt! Another point of contention is that nothing on that plane was upgraded or renovated to improve passenger comfort. For example, the seats were worn and they had five or six tube televisions in the middle of the roof of the aisle instead of behind the seats or under the storage compartment. I suppose that there is no point to this rant, and I realize that nothing will come out of this, but I felt compelled to vent.

PS - I wish people would please stop placing their backpacks, pocket books and small bags in the overhead compartment - they can fit under their seat. What happened to being courteous and thoughtful for others?